Courtesy + civility = emotional intelligence?

The problem with this video is that it restricts itself to business settings – in real life, it’s always difficult to ignore purposeful rudeness, whether you’re in a meeting or not. If someone is talking to you, and you do anything with a phone without first explaining why your phone is more important than what’s being said, you are being extremely discourteous.

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These simple apologetics invariably waste less of Pedro’s time than his incoming call wasted of anyone else’s time, and cost him literally nothing. Nonetheless this small gesture of courtesy and respect, this trivial acknowledgement of an inconvenience, has a huge impact on how others see him and act towards him.

If you want others to treat you with courtesy and respect, you need to start by treating others that way. Answering your phone while another person is taking the time to talk or listen to you is purposeful rudeness. It’s ignorant and disrespectful, and it makes you look shallow and stupid.